Frequently asked questions

How how many hours does "Full-Day Coverage" include?


Full-day coverage truly means unlimited hours! You set the hours and we don't charge you anything extra for additional time. We are one of the only videography companies that offers this and we feel it's a huge differentiator. We want to make sure your wedding day is captured from beginning to end!




Do you travel outside of the Austin and San Antonio area?


Yes! We're happy to travel to your wedding. A small travel fee and/or accomodation fee may apply depending on the distance. Please contact us with an exact location so we can give you an accurate quote.




Can you customize my wedding video to the style I want?


Yes. Some couples may have a specific video style they're looking for. We try our best to customize our wedding videos to our couples. If you already have a style in mind, send us an example and we'll let you know if we can do it or not.




Do you offer RAW footage?


We don't offer RAW footage with our packages. However, we do offer a 1.5-2 hour documentary film that will seamlessly document your day from start to finish. This film includes:
• Getting ready highlights • Full ceremony • Full speeches and toasts • Full first dances
• Reception highlights
• and highlights from anything else you have planned for the day!

This 1.5-2 hour documentary film takes the hassle out of RAW footage and comes fully edited, color-graded, and synced with the day's audio.




My venue requires vendors to have insurance. Do you have this?


Yes. Ivory Hour Productions has a $1,000,000 general liability policy that we can add your venue to.




How do payments work? Do you require a deposit?


We require a $500 deposit to secure your date. The remaining balance must be paid before the wedding date. You can pay the balance in one lump sum or in payments.




Are you LGBT+ wedding friendly?


Absolutely! We are honored to celebrate and capture every love story, in whatever form it comes.